Refund Policy

1. Refund and Return Policy:

  • No refunds or returns are permitted once the order is placed.
  • Customers are encouraged to review their orders carefully before confirming.

2. Advance Payment for COD Orders:

  • For Cash on Delivery (COD) orders, a minimum advance payment of Rs. 100 or 10% of the total order amount, whichever is higher, is required.
  • This advance payment ensures order commitment and covers processing costs.

3. Exchange Policy:

  • Exchanges may be allowed for damaged or defective items upon delivery.
  • Customers must notify us within [specified time frame] of receipt to request an exchange.

4. Cancellation Policy:

  • Orders cannot be canceled after payment is made.
  • Please contact us immediately if you need to make changes to your order.

5. Shipping and Delivery Terms:

  • Shipping timelines and delivery methods will be communicated upon order confirmation.
  • Additional shipping charges may apply for remote or international deliveries.

6. Product Quality Guarantee:

  • We guarantee the quality and authenticity of all products sold on our platform.
  • If you encounter any issues with product quality, please contact our customer support team for assistance.

7. Privacy Policy:

  • We are committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policy.
  • Your information will not be shared with third parties without your consent.

8. Customer Support:

  • Our customer support team is available to assist you with any inquiries or concerns.
  • You can reach us via email, phone, or live chat during our business hours.

9. Dispute Resolution:

  • Any disputes or complaints will be handled promptly and fairly by our customer support team.
  • If you are dissatisfied with our resolution, you may escalate the matter for further review.

10. Legal Disclaimer:

  • These terms and conditions are subject to change without notice.
  • The latest version will always be available on our website for your reference.

11. Governing Law:

  • These terms and conditions are governed by the laws of India.
  • Any legal disputes shall be resolved in the courts of Government of India.

12.Contact Information:

  • For any inquiries or concerns regarding our terms and conditions or your order, please contact us at info@mairacosmetics.com or +91 9022 0604 01.
  • Our business hours are from 10.00 am – 5.00 pm

 

 

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